Client Service Director and Client Care Program Coordinator

As our Client Service Director, Cindy is the pleasant voice you hear when calling in and the smiling face you see when you walk in the door. Her mission and focus is client service and making sure clients receive an exceptional client experience they cannot find anywhere else at any price. Have a question or issue? Cindy likely will be able to answer it. Our clients love her. She is always attentive to our clients’ needs.

As the Client Care Program Coordinator, Cindy works closely with clients in our exclusive Client Care Program. She is the primary line of communication with our program members, and she makes sure that we are responsive to their needs. She goes above and beyond in taking care of Client Care Program members.

“Do things for people not because of who they are or what they do in return. but because of who you are.”

– Harold S. Kushner

Client Service Director Cindy Grimes

Get To Know CINDY


Cindy grew up in Jacksonville. As the daughter of a 38-year Navy veteran, Cindy has traveled the country and lived in many places, most recently Denver, Colorado. Prior to serving as the client service director and client care program coordinator, for our Jacksonville estate and elder planning firm, Cindy worked in accounting, marketing, finance, and customer satisfaction. She recently returned to Jacksonville to care for aging parents, and she is here to stay. 

Her parents and brother live here in Jacksonville, and she loves that they are so close. Her sister lives in Denver Colorado. Her father was just recently accepted into a VA Facility in St, Augustine where she visits frequently. Working at Legacy Planning Law Group has allowed Cindy to express her passion for the elderly. Cindy is married and has four children of her own. She is also a stepmom to a lively 10-year-old son.  Her oldest son lives in Nashville TN, where she loves to travel to visit. She has one son who recently graduated college at Colorado School of Mines, and now lives in Pensacola, FL with his wife and their two children, Cindy’s “grandbabies”.  She also has an eighteen-year-old daughter, and an angel son. She loves to visit her sister in Colorado often, and makes frequent trips to Pensacola, FL and Nashville, TN.

Cindy is fond of saying that kindness is a language which the deaf can hear and the blind can see. She enjoys spending time with family and friends and loves to cook, listen to classical music, and attend the theater.


  • Pensacola State University, A.A. – Accounting (2003)

Meet Our Team


Book Your Call

If you are committed to solving your planning needs and want to work with our skilled and experienced team, the first step to get started is booking your 15 minute phone call.

Explore Your Planning Needs

During the call, we will find out what your planning needs are so we can see if we can help you. We will also figure out if we would be a good fit for each other.

Schedule Your In-Person Consultation

At the end of the call, we will set up a time to meet with the team and create a plan that will protect your family and preserve your legacy.